Disclosure - Financial Advice Provider

Under the Financial Market Conduct (Regulated Financial Advice Disclosure) Amendment Regulations 2020, regulation 229C the following publicly available information is declared.

Licensed to Provide:

Lyford Investment Management Limited, also trading as Lyfords and Lyford Financial Services is a Licensed Financial Advice Provider (FAP) issued by the Financial Market Authority (FMA) to provide financial advice services including investment, personal insurance, Kiwisaver and general financial advice.
Financial Services Provider (FSP) Number is 341506.

Our Office Contact Details:

Lyford Investment Management Ltd
174 Hutt Road, Petone, Lower Hutt, Wellington 5012
Phone: 04 471 0662

Our Advisers:

Alison M Renfrew, FSP35961
Richard W Renfrew, FSP35821
Richard SI Renfrew, FSP731211
(FSP – Financial Service Provider Licence)

Nature and Scope of Advice Services:

Our Services:

  • Investment advice and implementation (including strategic asset allocation, investment portfolios, risk/return profile assessment)
  • Retirement planning, including Kiwisaver strategies
  • Personal and group insurance cover (including life, disability, income protection,trauma, health insurances)
  • Debt management (including borrowing for personal and investment purposes)

Products Providers:
We are not obligated to, or tied to any banks, insurance companies or product providers.
All products recommended are qualified with independent research.

  • Investments: ANZ Investments, Booster (unit trusts, superannuation, Kiwisaver), FNZ wrap platform that gives us access to around 9,000 underlying securities and facilitates the use of model portfolios from Synergy Investments and Consilium NZ Ltd.
  • UK Pension Transfer Service: Booster, i-Select Superannuation (utilising the FNZ options described above)
  • Personal Insurances: AIA, AMP, Asteron, Cigna, Fidelity Life, NIB Health Insurance, PartnersLife.

Our Fees:
The actual fee charged to you will depend on the nature and scope of the advice, or service that we provide. We will discuss and agree the actual fees with you before we proceed and explain how they are payable.

The fees charged for our advice and services may be based on a combination of a set dollar amount or a percentage-based fee. Fees will be confirmed in our Statement of Advice. Our agreed advice and service fees may include charges for initial advice, ongoing or annual advice and services.

For services relating to personal insurance recommendations, commissions may be paid to us directly by the product provider as follows:

  • Initial commission: a percentage of the insurance premiums payable by you.
  • Ongoing commission: a percentage of the insurance premium on renewal of insurance products.
Limitations of Advice:

While the FAP is licensed to provide insurance, investment and general financial advice we are not specialists in accounting, trusts, fire and general insurance, or mortgages. We may refer you to companies that give specialised advice in these areas.

Conflicts of Interest:

We prioritise our clients’ interests above our own. From time to time we may attend subsidised conferences and professional training provided by product providers as part of our continuing education requirements. We also receive commissions from some product providers.

We manage these conflicts of interest by ensuring that the advice we provide is based on understanding your goals and circumstances and providing recommendations which are based on independent research. We maintain a Conflict of Interests register which allows us to actively manage any conflicts that may arise.

Reliability History:

As a company we have been operating a financial services practice since 1994, initially as Creating Wealth Ltd which was rebranded to Lyford investment Management Ltd in 2005.

Our Internal Complaints Process:

If you have any problems, concerns or a complaint about any part of our advice or service, please tell us so that we can try and fix the problem. Our internal complaints manager is Richard Renfrew, 04 471 0662. A copy of our complaints policy will be provided on request.

Our External Complaints Process:

If we cannot agree on how to fix the issue, you can contact our external disputes resolution scheme, ISO Disputes Resolution Scheme. This service will cost you nothing, and will help us resolve any disagreements.
ISO Disputes Resolution, PO Box 845, Wellington Phone: 0800 888 202 Email:

Our Duties and Obligations to you:

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • meet the standards of competence, knowledge and skill set out in the Code of Conduct
  • give priority to the clients’ interest and exercise care, diligence and skill
  • meet the standards of ethical behaviour, conduct and client care set out in the Code of Conduct.